Returns made by customers due to customer error. You have 30 days from the delivery date of the product to request a return. Please call us or email us to request return authorization. We will email you back with the return instructions. You will be responsible for the return shipping, we do NOT charge restocking fees. If a return is requested after 30 days from the delivered product(s), we will NOT be able to accept this return. If a product is installed, we will NOT be able to accept this return. All returns MUST be shipped back in their original packaging and with an authorization # from one of our representatives.
Defective/Damaged/Wrong item shipped
Return of products that are defective due to defects in manufacturing, workmanship, and/or damaged products by shipping carrier are accepted for 30 days from the date of delivery. Fulfillment mistakes that we make resulting in the shipment of incorrect product to you will also be accepted for return 30 days from the date of delivery. Please call us 888-505-1084 or email us to Sales@Lightingmerchant.com to request return authorization, a replacement will be sent out, if a replacement is not being requested you will be responsible for the return shipping. If a replacement is being requested, we will send you a pre-paid return label to send back the damaged/defective item.
Please be aware, if you are not requesting a replacement, you will be responsible for the return shipping back to us. If the damaged, or wrong item was installed, we would not be able to accept the item back.
Refunds are processed within 5 days from receiving the returned product back at our location. Once your product is delivered, it will be inspected by our warehouse and a refund is issued back to your card. Refunds are only able to be issued back to the same credit card used to purchase the items.
Made To Order
Made to order items are non returnable. You will not be able to cancel or return a made to order item. You will be emailed if a made to order item is purchased and you will be asked to approve (in writing) that you are aware that the item you are about to purchase is made to order.